Terms and Conditions for sales through phoamy.com

General information

No Noise Agency IVS
Grønnegade 18, 1.sal                                                                                            
1107 København K

CVR – 38393197

Mail – info@phoamy.com          

Phone – +45 40558086

Prices

Unless otherwise stated, all prices are in Danish Kroner and includes 25% VAT. Prices shown apply only to orders for delivery in Denmark, not including Greenland and the Faroe Islands. Prices are subject to tax changes, price and proofreading errors, etc.

Payment

On phoamy.com you have the option to pay with the following cards: Visa, JCB, MasterCard/ Maestro and Visa Electron/Visa. The card information is transmitted encrypted between the customer and phoamy.com.

Delivery

Delivery
All our orders are delivered with Post Nord as Quick letter - Ei overnight national delivery and 2-3 days ex customs on international deliveries. However please notice that our products are sent as ordinary letters without tracing opportunities.

Orders exceeding 179 DKK is shipped for FREE.
For orders below 179 DKK we charge you 19 DKK.

Your order is usually shipped within 1-3 days. Normal delivery time in Denmark is 1 business days after the order is shipped.
Please have patience - If your order has not arrived as expected you are more than welcome to contact us at sales@phoamy.com

If you regret your purchase (Returns)

You have 14 days to return your purchase when you shop at phoamy.com.

The withdrawal period will expire 14 days after the day you;
- have received your item, or
- have received the last item from an order that has been delivered partially

You must, within 14 days of receipt, return your purchase including information on why you have returned the product. This information shall include the following:

  • Your Name

  • Product name

  • Order number

  • Amountofproducts

  • Reason for returning the purchase (Unwanted, Ordered in Error, Picking error, Damaged,

    allergic reaction)

  • Include a copy of the purchasing invoice

    Only items that have not been put into use can be returned. You can not regret a purchase simply by rejecting the goods without giving us clear message about this first.

Returns

You must send your order back to us without undue delay and within 14 days after you received the goods

You have to bear the direct cost of returning the goods.

In return, you are responsible for that goods are packed safely in. You bear the risk from the time of delivery of the goods. Remember to get a receipt for the filing of the package.

The condition of the goods when returning it to phoamy

You are liable for any diminished value of the goods resulting from handling/usage - other than what is necessary to determine the nature, characteristics and the way it works. In other words - you can try the product in the same way as if you tried it in a physical store.

If the product is used in addition to what is described above, we consider it as a used product. This means that we during the return process deducts the value of the product having been used, before returning the purchase amount.

In order to receive the entire purchase amount you must therefore ONLY do the same as you can in a physical store. You cannot take it into actual use.

Refunding the purchase amount

If you regret your purchase, we will gladly return the full amount you have paid us. In case of an impairment, which YOU are liable of, the returned amount will be deducted from the purchase amount.

If you use your right of withdrawal, we will refund the payment received from you, including delivery costs (excluding additional costs as a result of your own choice of delivery other than the least expensive type of standard delivery), without undue delay and in any event within 14 days from the date we have received the purchased product return. We will carry out such reimbursement to the same payment method that you used for the initial transaction, unless you have expressly agreed otherwise.

We may withhold reimbursement until we have received the product, unless you have since been supplied evidence of having sent it back.

If you regret your purchase, the goods must be sent to:

No Noise Agency
Grønnegade 18, 1.sal                                                                                           
1107 København K

Privacy

For you to enter into an agreement with us, we need the following information: - Name
- Address
- Mobile phone number

- E-mail address

We record your personal information for the purpose of delivering goods to you. Personal information registered with No Noise Agency IVS are kept for five years, after which the data are deleted. When collecting personal information through our website, we ensure that it always happens when

submitting your express consent, so that you are informed of exactly what information is collected and why.

The director of No Noise Agency IVS and our Customer Service & Finance Department has access to the information recorded about you. The controller of phoamy.com is CEO of No Noise Agency IVS.

We do not store customer data encrypted. We do not transmit customer data encrypted. Information provided to phoamy.com are not disclosed or sold in any way to any third party except Trustpilot and we do not register any sensitive information.

We use Trustpilot.dk for obtaining buying experiences. Information collected from Trustpilot.dk is not disclosed to others.

As a customer of phoamy.com you always have the right to object to the registration. You also have the right to inspect the information recorded about you. These rights are secured by the Privacy Act in Denmark and all inquiries must be directed to No Noise Agency IVS.

Credit card information is encrypted. We do not store your credit card information. If you enter your e-mail address or mobile phone number, you agree that we may contact you by email or text message with information about your order. Note that you accept our Privacy Policy ("processing of your data") when using this website, including our use of cookies.

Complaints

phoamy.com checks all items before shipping. The Sale of Goods Act in Denmark (Købeloven) applies to all purchases made on phoamy.com

When you shop at phoamy.com you have 24 month warranty. This means that you either your products repaired or replaced, refunded or will receive a reduction in price, depending on the specific situation. No Noise Agency IVS will preferably choose to replace your item.

It is of course a requirement that the complaint is justified and that the defect is not due to misuse of the product or other injurious behavior.

How soon should I complaint?

You must complain within "reasonable time" after you have discovered the defect. If you make a claim within 14 days after the defect is discovered, the claim is always timely.

If you return your purchase, the item must be sent to:

No Noise Agency IVS
Grønnegade 18, 1.sal, 1107 København K

When you return the product, please state what the problem is, as detailed as possible. We do not receive packages sent by Cash On Delivery (efterkrav) or alike.

Remember that the product must always be returned in protective packaging, and remember to get a receipt for shipment, so we can reimburse your shipping costs.

Other

Only Danish customers engaging the shop from Danish IP addresses, using payment cards issued by Danish banks can shop at phoamy.com.

Appeals

If you have a complaint about your purchase, please contact us via our Facebook page or via e- mail: info@phoamy.com. If we fail to find a solution, you can file a complaint to the Competition and Consumer Authority, Carl Jacobsen path 35, 2500 Valby, phone 41 71 50 00, or read more about your complaint possibilities at: http://www.kfst.dk/Forbrugerforhold/Klageforhold/ Forbrugerklagernaevnet-efter-1-oktober-2015 .